This privacy statement applies to www.voyaseek.com, owned and operated by TravelNow. Ltd ("voyaseek"). This privacy statement describes how voyaseek collects and uses the personal information you provide on our website. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
Our website may include links to third-party websites (such as WhatsApp, PayPal, Airwallex, Google, Youtube, Facebook, Instagram , Tiktok). Voyaseek is not responsible for the privacy practices or content of these third-party websites. We recommend that you carefully read the privacy statements of these websites.
All data provided to or collected by Voyaseek and its mobile application is controlled by TravelNow. Ltd, a limited liability company located at Room 602, 6/F Kai Yue Commercial Building, No.2C, Argyle Street, Mongkok Kowloon, HongKong. If you have any questions about this privacy policy or our privacy practices, please contact our data protection officer at service@voyaseek.com
We fully comply with the General Data Protection Regulation (GDPR).
When you sign in with your Google account, we only collect the necessary information to verify your identity, including your email address (used to identify your account).
We do not access, store, or use your email content, contacts, calendar, or any other Google account data. Your email address is retained only as long as necessary to maintain your account or comply with legal obligations.
We use Google OAuth solely for login purposes, in full compliance with Google API Services User Data Policy requirements. We do not share your Google account data with any third parties, except as required by law.
You can manage or revoke this authorization at any time through your Google Security Settings.
What personal data does Voyaseek hold about you and others?
Voyaseek collects and uses data that you provide directly to us in order to provide the services you request.
If you need to contact our customer service team or wish to contact us through other means (such as social media), we will also collect your data, such as your name and email information. Additionally, if you participate in referral programs or sweepstakes, by participating in these activities, you will provide us with your name and contact information. Besides, you can also provide us with feedback or seek assistance regarding Voyaseek travel services. If you are traveling with other guests or booking on behalf of others, you will provide us with similar details. However, we would like to remind you that it is your responsibility to ensure that you have obtained the consent of others before providing their personal data and that they have agreed to share their personal data with Voyaseek for these purposes.
Voyaseek automatically collects some data about you. Specifically:
Your log data, which means the data that the system may automatically collect through cookies, web beacons, or other channels (including channels placed by our third-party business partners such as WhatsApp, PayPal, Airwallex, Google, Youtube, Facebook, Instagram, Tiktok) when you use our services, including:
Device data or software data, such as the IP address of the mobile device you are using, software version, and device identifier (IDFA/IMEI), as well as the configuration of the web browser or mobile device you use to access our services.
Data about what you search for or browse when using our services, such as web pages used, search terms, and other data browsed or provided while using our services through the mobile application.
Data about the content you share through our services, such as photos, messages, dates, and times shared or uploaded.
Data about your preferences, such as language, region, and currency.
Data about your online activity.
When you enable the location feature on your device and use our location-based services, we will collect your location data, including your geographical location data collected through GPS or Wi-Fi, address data included in your account information provided to us, and shared data that can show your current or previous location uploaded by you or others. You can turn off the location feature to prevent us from collecting your location data
Data we obtain from other sources
We also obtain your data from affiliates and business partners. For example, when you book or reserve through the websites or mobile applications of our affiliates or business partners, your order or reservation data may be forwarded to us so that we can process your order and ensure successful booking. Additionally, you may log in to Voyaseek through your social media account, and with your consent (authorized by the social platform), your personal data will be shared with us through that social platform.
Special categories of personal data
Some of the data you provide to us to meet your travel needs regarding accessibility facilities and dietary preferences may be considered "special categories" of personal data.
How does Voyaseek use your personal data?
Generally, Voyaseek collects and uses your personal data for the following purposes:
To provide you with services: We will use your personal data to complete and manage your online orders. Additionally, we will provide relevant products and services to you through affiliates, business partners, and third parties.
To fulfill obligations: Handling insurance claims and payments related to relevant policies, processing commissions paid to partners, making claims for losses caused by service partners, or recovering payments already made.
Account management: You can create an account on Voyaseek, and we will use the data you provide to manage your account and offer you useful features. You can use your account to perform various operations, such as managing orders, adjusting personal settings, adding frequently used passenger information, viewing past orders, evaluating orders, and managing payments.
To respond to your inquiries and needs: We offer customer support services in multiple languages to provide assistance whenever you need it.
Marketing activities: We will use your personal data for marketing purposes, such as sending you information about travel products or services that you may be interested in and promotional activities, as well as marketing content related to our services or other products and services provided by us, our corporate affiliates, and/or partners. We may share your personal data with third-party marketing partners to provide customized advertisements and may also share the hashed phone numbers, email addresses, and open IDs of our registered users and those who have placed orders with third-party marketing partners (including Google, Facebook, TikTok, Youtube, Instagram) to ensure that relevant advertisements are displayed to the correct audience.
To contact you: To reply to and handle your questions or needs, send messages related to orders (such as informing you that you have successfully submitted an order, reminding you to continue booking, etc.), and we may also send you survey questionnaires or invite you to provide feedback on our services.
Market research: We will periodically invite you to participate in market research to understand your preferences for our products, services, and website.
To enhance service security and reliability: We may detect and prevent fraud and illegal activities and use your personal data for risk assessment and security purposes. If you use our mobile application, error report data will be sent to us when the application crashes or freezes, so that we can investigate the errors and improve the stability of the application in the new version.
Data analysis: We may utilize your personal data for analytical purposes to gain insights into your location, preferences, and demographic details. Additionally, we may match your personal data with data obtained from other sources (including third parties) to develop our products and services or marketing plans and improve our services. This includes cross-device tracking, where third parties collect and integrate data about your online activities through cookies on multiple connected devices to customize the advertisements you see on the Internet based on your preferences (commonly known as Internet advertising).
Routine operations: Including but not limited to order management, customer verification, technical support, network maintenance, troubleshooting, internal administrative matters, internal policies and procedures, and creating internal reports.
Monitoring:
We monitor customer accounts in accordance with applicable laws to prevent, investigate, and/or report fraud, terrorism, false statements, security incidents, or criminal activities.
Conversations you have with our customer service representatives may be recorded, including calls you make to us. We may use these records to monitor the quality of our customer service, verify the accuracy of the information you provide to prevent fraud, or for the purpose of internal employee training.
We monitor how you use our website or mobile application to help us improve and enhance the way our website or mobile application operates.
Reviews and feedback
We display guest reviews on relevant accommodation data pages, including our website, mobile application, social media accounts and mobile applications, or the websites of relevant accommodation partners, to inform other travelers about the quality of the travel products you have used, the destinations you have chosen, or other services you have used.
We also aggregate your feedback with that of other guests to compile user
reviews and rankings. We may use data from your reviews or other
destination-related information you share with us. Unless you have included
this information in your public profile, the relevant data will be processed
anonymously. This is to assist travelers similar to you in finding suitable
destinations and the most appropriate accommodations.
Investigation and management of complaints: We will use the information you provide to investigate any complaints we receive about our website or our products and services from you or others. We will also use the data as necessary for legal claims, compliance, regulatory, and investigative purposes (including disclosing such data for any legal proceedings or litigation).
Purposes required by law: In some cases, we may need to use your data to handle and resolve legal disputes, regulatory investigations and compliance, collaborate with government or law enforcement agencies in investigations, or reasonably expected to enforce the terms and conditions of any services provided by Voyaseek.
We may share your order data, account data, device data, and location data with our corporate affiliates and third parties (as described below) to ensure successful service provision to you. Our partners include the following types:
Suppliers: These suppliers are not controlled by Voyaseek, and the personal data disclosed to them depends on the privacy policies and security measures of the relevant suppliers. Therefore, after purchasing products from any travel supplier through Voyaseek, we recommend that you review their privacy poli
Third-Party Agents: We may work with third-party suppliers who have signed contracts with us to provide services or functions on our behalf, including credit card processing, business analysis, customer service, marketing, conducting surveys or sweepstakes, and preventing fraudulent activities. We may also authorize third-party suppliers to collect data on our behalf, including data necessary for the operation of our website's functions or to enhance the effectiveness of online advertising tailored to your preferences. Third-party suppliers will only obtain and/or collect data as needed to perform their functions and must not share or use the data for any other purposes.
Financial Institutions and Third-Party Payment Institutions: When you make a booking, request a refund, or purchase insurance, we will share relevant data with the relevant financial institutions or third-party payment institutions. If we deem it necessary for fraud detection and prevention, we will further share other necessary data with the relevant financial institutions (i.e., your email address, phone number, and IP address).
Business Partners: Including parties that may jointly provide products or services with us or may offer their products or services on our website or mobile application. If the product or service you require involves a third party, its name will be displayed separately or together with ours, so you will be aware of the situation. If you choose to obtain these optional products or services, we may share your data, including your personal data, with these partners. Please note that we do not control the privacy measures of these third-party business partners.
Corporate Affiliates: We may share your personal data with our affiliates to provide you with the best possible service and information about other travel-related products and services. Each department of our company takes similar measures to protect personal data, and the measures are no less rigorous than this privacy policy.
In compliance with legal obligations or in the case of mergers or acquisitions, we may also share your data to protect our or your interests in legal matters.
Legal Basis for Data Processing
In compliance with the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
Contractual Necessity: For booking management and order processing
Your Explicit Consent: For marketing communications and Google data access
Legitimate Business Interests: For fraud prevention and service optimization
Your Data Subject Rights
Under GDPR, you are entitled to:
Request access to and obtain a copy of your personal data (Article 15)
Rectify inaccurate or incomplete personal information (Article 16)
Request erasure of your personal data ("Right to be Forgotten", Article 17)
Restrict or object to the processing of your data (Articles 18 & 21)
Lodge a complaint with the relevant supervisory authority
All requests should be submitted to our Data Protection Officer at service@voyaseek.com. We undertake to respond to all valid requests within 30 calendar days of receipt.
Voyaseek will process your personal data only for as long as necessary to fulfill the purposes mentioned in this privacy policy, exercise our legitimate rights, and comply with our legal or regulatory obligations, provided that it is permitted by law or with your consent. If Voyaseek no longer has a legitimate purpose for using your personal data, it will be deleted from our records or anonymized so that your identity cannot be identified.
Please understand that we may revise this privacy policy whenever we deem it appropriate. We will record the last updated date of this privacy policy, and it will take effect immediately upon publication. Without your explicit consent, Voyaseek will not reduce the rights you enjoy under this privacy policy. Voyaseek will post significant changes in a conspicuous location (for example, for changes to certain services, we will notify the specific changes in the privacy policy via email). Therefore, you should regularly review this privacy policy to understand our latest policies.
If you want to contact us, please send an email or call our customer service team.
Email： service@voyaseek.com.
WhatsApp：+85254286042
Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.
We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some features of our products and services.
What are cookies?
When you use our website, a cookie is a small text file that we store on your computer. For more information about cookies, please visit www.aboutcookies.org.
What cookies does Voyaseek use?
Essential cookies: These cookies are necessary to maintain the operation of our website, such as allowing you to log in to the secure areas of our website, use the shopping cart, and pay for travel products.
Non-essential cookies:
Functionality cookies: These cookies recognize you when you return to our website, enabling us to customize content and remember your preferences (such as the language, region, and currency you have chosen).
Analytics cookies: These cookies allow us to calculate the number of visitors to our website and track their navigation paths, helping us to improve the way the website operates, for example, by ensuring that users can easily find the content they are looking for.
Marketing cookies: These cookies record the pages you visit on our website and the links you follow. We will use this data to make our website, the travel products we display to you, and the advertisements you see on the Internet more relevant to your interests, including cookies placed by third-party advertising partners. We use both session cookies and persistent cookies. Session cookies will be deleted when you close your browser, while persistent cookies will remain on your computer and be activated when you visit our website again.
Our third-party advertising partners include, but are not limited to, social media and advertising platforms such as Google, Facebook, TikTok, and Instagram. Upon your first visit, you will be prompted to accept or refuse these cookies via a cookie banner.You may visit each partner’s respective website to learn more about their privacy policies and cookie management options.
How can I manage my cookies?
You can activate settings on your browser to reject all or some cookies. For guidelines on how to do this, please visit www.aboutcookies.org. However, if you use browser settings to block all cookies (including essential cookies), you may not be able to access our website or some of its content.